1. Introduction

Otter Home Inspections ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with https://www.otterhomeinspections.com.

By using our website or submitting your information to us, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information, including:

a. Personal Identifiable Information (PII):

• Full name

• Email address

• Phone number

• Address of property for inspection

• Any other details you voluntarily submit via forms, email, or phone

b. Automatically Collected Data:

When you visit our site, we may automatically collect:

• IP address

• Browser type and version

• Time zone setting

• Pages visited and navigation patterns

• Referral URLs

• Device information

• Cookies and tracking technologies (see Cookie Policy)

3. How We Use Your Information

We may use the collected data to:

• Schedule and confirm home inspections

• Respond to inquiries and provide customer support

• Send appointment confirmations or updates

• Improve our website and services

• Comply with legal obligations

• Send service-related communications (e.g., post-inspection follow-up)

We do not sell, rent, or trade your personal data.

4. How We Share Your Information

We may share your information with trusted third parties such as:

• Payment processors

• Scheduling software providers

• Web hosting services

• Legal or regulatory authorities, if required by law

All third-party partners are contractually obligated to protect your data and use it only for the purposes specified by us.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., inspection records for legal or insurance purposes).

6. Data Security

We use industry-standard security protocols (HTTPS encryption, firewalls, access control) to safeguard your data. While we take reasonable steps to protect your information, no method of electronic transmission is 100% secure.

7. Your Data Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal data (subject to legal obligations)

• Object to processing or withdraw consent at any time

• Lodge a complaint with a data protection authority (GDPR/EU/UK users)

To exercise your rights, email us at otterinspections@gmail.com or call 855-466-8837.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal information to us, please contact us for immediate deletion.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

📧 Email: otterinspections@gmail.com
📞 Phone: 855-466-8837